Resolved

Degraded performance and websockets down

The game services are slow to response, and chat, contracts, and other elements may not be up to date until refreshed.

The outage was caused by an update of the redis library which the python venv packaging system sneaked in automatatically when developers were updating something unrelated.

To avoid this happening in the future, we have migrated to a different packaging system: pipenv, which has in-built mechanisms that prevents unwanted or accidental library updates.